Wisma Cempedak,
72300 Cempedak,N.SD.K.
_____________________________________________________________________

Siti Nurul Nor Azman
763,Jalan Jati 2,
Taman Buaya,
72300 Cempedak,
Negeri Sembilan.                                                                                                     2 OCTOBER 2009

Dear madam,

Apologize for company's poor services and conditions
First and foremost,our company would like to apologize for our services which bring inconveniences to our customers. Dear valued customers,we have looked into your comments and appropiate actions have been taken to improve our service qualities.

2. As regards to the first point in your letter,you have mentioned that our buses are always not following the schedule. Our buses come late due to our new drivers who are not familiar to the route. Our former bus drivers have been transferred to other branches while the new employed bus drivers are from other states,hence they need some time to recognize the roads. Therefore,the buses are not able to reach the stated destinations on time. However,we can guarantee that our buses will arrive on time starting next week.

3. Besides that,we have planned to change the seats at the end of the year. We will import seats with leather which can bring more comfort to our customers. Customers travelling long-distance journey can enjoy mini pillows supplied by us for free. Hence,our customers will feel ease and delightful along their journey.

4. On the other hand,our company will upgrade and maintain the cleanliness of our busses. We have sucessfully employed workers to clean the buses daily. We even purchase air-freshener in order to make our passengers feel pleasant. Nevertheless,customers are also needed to give fully cooperation to fulfil this objective. We will also impose fine for those who make the buses filthy. We even make sure our buses are hygienic and sefe for use by sterilizing twice a month especially to prevent swine flu from spreading.

5. We have warned the impolite drivers already. Our bus drivers are now trained to greet,help the elders or children to walk on the aisle and even assist them with their luggage before boarding. Senior citizens willl get a chance to have express boarding and we will give some dessert to them too.

6. The jammed and broken windows have been repaired and we have installed air-conditioner in our buses so smoking are prohibited. New curtains are draped to replace the old and tattered curtains before. We are much obliged to you for your support. Any enquirements or suggestions you can contact our company. We hope that our company can be noted for our best services in the following years. "Serve the customers with our hearts!" Keep on being our loyal customers.

Thank You.

Yours sincerely,


(x10)
The manager of Citylinar Company

I live in Taman Buaya which is a lovely housing estate located about a stone's throw from town. Just like other people in the housing scheme,I have some adorable neighbours too. Miss Diana's house is situated just next to my house. She is a charming young lady with a blonde,sleek straight hair who works diligently to support herself and two younger siblings. She's the only one who brings home the bacon,therefore she works hard as her parents died in a car accident two years ago.

Would you like to consume the spicy and tasty Kampung Fried Rice? I am sure that Tom,Dick and Harry prefer to eat fried rice from the restaurant. Now,you can cook the fried rice yourselves at home!It is as easy as ABC. You just need to follow the following instructions.

First and foremost,you must prepare these ingredients like rice,onions and garlic. Then,the blended chilli padi and anchorvies are used to give extra flavour to the fried rice. Diced vegetables and oyster sauce can make your fried rice look more colourful. A little bit of light soya sauce and green chillies are used to be eaten together with the fried rice.

The second steps is turn on the stove and heat the wok for a few minutes. Later pour some oil into the wok. Afterwards,anchovies are put in the wok. You must stir fry tha anchovies till they turn golden brown in colour and crispy. Soon,dish out them onto a small plate. The anchovies are left aside to cool down.

You heat the wok again. Then,add oil into the wok. Now you should saute the garlicand onions together. Hmm......you will smell the fragance of the garlic and onions.

After that,diced vegetables and chilli padi are added to the fried rice. Then,you pour some oyster sauce and stir it with the vegetables and chilli padi. Two minutes later,add some rice and fried them with the golden anchovies that you have fried rice and mix them well.

Finally,the savoury kampung fried rice is ready to be eaten. Serve it while hot and garnish it with green chillies. I am sure that your friedrice will lure many people to eat it. Hope you can enjoy yourselves. You can even make your own special fried rice! You can repeat the procedure if you want to make more fired rice.You can serve your guests anytime and anywhere. Try it now......